Refund Policy

Refund eligibility

A refund may be provided for an eligible cancellation before dispatch, an order we cannot fulfil, a wrong, defective, or damaged product, an approved return, a successful payment where the order was not confirmed, a duplicate payment, or where required by applicable law.

Cancellation before dispatch

If you request cancellation before dispatch, we will review the request. If accepted and payment was received, the eligible amount will be refunded through the applicable payment method or process.

Payment debited but order not confirmed

Contact contact@tanark.com with the order ID if available, transaction ID or UTR, payment date, amount, and registered mobile number. We will verify the transaction with Razorpay or the applicable payment provider and process the applicable resolution.

Refund after return

For an approved return, the refund is generally initiated after the returned product is received and verified under the Return Policy.

Refund method and timing

Refunds normally go to the original payment method or another permitted method communicated to the customer. For Cash on Delivery, we may request valid bank or UPI details. After approval and initiation, the payment provider or bank may require 5 to 10 business days to show the amount.

Partial, duplicate, and non-refundable charges

A partial refund may be provided for an issue affecting part of an order. Duplicate payments will be verified and refunded. Certain charges may be non-refundable where permitted by law and disclosed before purchase, but this policy does not deny a remedy required by law.

Contact us

For refund queries, contact Tanark Fragrance at contact@tanark.com, +91 9998616885, or Naroda Headquarters, Ahmedabad, Gujarat, India.